Policy Page

In the rare event that a product of ours does not meet your expectations we proudly offer a comprehensive refund and returns policy to ensure your complete satisfaction.

Returns: You can initiate a return within 30 days of receiving your lighting fixture. The product must be in its original condition, unused, and in its original packaging. To initiate a return, please contact our team through email, providing your order details and reasons for the return. We'll guide you through the process and provide you with a return merchandise authorisation (RMA) number. Please ensure the product is securely packaged to avoid damage during return shipping.

Refunds: Once we receive your returned item we'll initiate the refund process. Refunds will be issued to the original payment method within 3 business days of receiving the return. Refund window is valid within 14 days of receiving your order. 

Exchanges: Sometimes our customers wish to exchange our lighting fixtures for a different colour, model or style. Contact our customer support team and we will guide you through the process, helping you find a suitable replacement.

Damaged Items: In the unlikely event that your lighting fixture arrives damaged contact us within 48 hours of receiving the product with proof and we will arrange for a replacement or offer a full refund, including any applicable shipping charges. 

Your trust and confidence is of utmost importance to us. If you have any questions or concerns about our refund and returns policy, please don't hesitate to contact our friendly customer support team. We're here to assist you on your journey to attaining a piece of luxury.